LEGAL REFERENCE

Our Terms Shape Your Account

These Terms & Conditions set out how 369club operates, what we expect from your account, and how we handle disputes, payments and gameplay across supported regions in Indonesia...

Account SecurityFair PlayPayment RulesDispute ResolutionIndonesia-Compliant
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369club Our Terms Shape Your Account

Policy Scope & Jurisdiction

369club operates under the terms outlined here for users in supported Indonesian regions where local law permits. Your account is governed by these Terms & Conditions from the moment you open it. We reserve the right to update these terms with notice. Disputes are handled through our support team first, then escalation paths as outlined below. All gameplay, deposits and withdrawals follow

the payment rail rules tied to DANA, OVO, GoPay and QRIS. Your account remains your responsibility; you agree to keep login details secure and report any unauthorised activity within 24 hours.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

How to Reach Us

Live Chat Open the chat widget in the bottom-right corner of your account dashboard. Our team responds within 2 hours during operating hours, 24/7 availability across supported regions.
Email Support Send queries to [email protected] with your account email and a clear description. We aim to reply within 4 business hours with next steps or resolution.
Account Help Centre Browse FAQs, payment guides and account recovery steps in your dashboard Help section. Most common issues resolve without contacting support.
REVIEW SIGNALS

Why These Terms Matter

Transparent Rules

Every rule here is written to protect both you and 369club. No hidden clauses; no surprise account freezes. You know the boundaries before you play.

Payment Security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your payment details never touch our servers; they stay with your e-wallet provider.

Dispute Handling

If a transaction goes wrong or gameplay feels off, we log it, investigate within 48 hours and respond with findings. Escalation paths are built in.

Account Integrity

We monitor for fraud, collusion and bot activity. If we spot it, we freeze the account, notify you and hold funds pending investigation outcome.

Regional Compliance

These terms reflect Indonesian payment law, e-wallet regulations and supported-region guidelines. We update them as local rules shift.

Your Rights

You can close your account anytime, request a data export, or dispute a charge through your payment provider. We honour all three without penalty.

Consistency Across Our Policies

Account Terms
Covers signup, verification, login security and account closure. Aligns with these Terms & Conditions on dispute timelines and payment rules.
Privacy Policy
Details how we collect, store and use your data. Cross-references these Terms on data retention during disputes and account freezes.
Payment Policy
Outlines deposit minimums, withdrawal windows and DANA/OVO/GoPay/QRIS fee structures. Tied directly to the payment rules in this document.
Gameplay Rules
Sets odds, RTP ranges and live-table conduct standards. References these Terms on what happens if you breach gameplay conduct.
Bonus Terms
Explains promo eligibility, wagering requirements and withdrawal locks. Governed by these Terms & Conditions on dispute resolution.
Responsible Account Use
Guides on account limits and self-management tools. Complements these Terms on what we do if account misuse is detected.
Dispute Resolution
Step-by-step escalation from support to investigation to payout. This is the core dispute framework referenced across all other policies.
PLATFORM SNAPSHOT

What Defines Our Policy Stance

Zero Hidden Fees Deposit and withdrawal costs are shown before you confirm. DANA...
48-Hour Investigation Window Report a disputed transaction and we investigate within 48 hours...
Account Freeze Transparency If we freeze your account for fraud or breach, you...
Data Export on Demand Request all your account data—gameplay history, deposits, withdrawals, chat logs—in...
Withdrawal Guarantee Approved withdrawals hit your DANA, OVO, GoPay or QRIS account...
No Surprise Closures We don't close accounts without warning. If we spot a...

Terms & Conditions Questions

We assess the breach severity. Minor issues get a warning; serious ones (fraud, collusion, bot use) trigger account freeze and investigation. You're notified within 2 hours with details and your right to respond.

Yes. Go to Account Settings, select Close Account, and confirm. Any balance is returned to your DANA, OVO, GoPay or QRIS within 24 hours. Closed accounts can't be reopened; you'd need to create a new one.

We retain transaction records for 7 years (tax and fraud compliance). Personal data like your name and email are deleted within 30 days unless a dispute is pending, in which case we hold it until resolved.

Report it in Live Chat or email [email protected] within 24 hours with your account email and transaction ID. We investigate within 48 hours and either reverse it or explain why we can't.

The core rules are the same, but we add region-specific clauses for supported Indonesian areas. Check the Regional Addendum section in your account dashboard for your location's exact terms.

No. We notify you by email at least 14 days before any material change. You can accept the new terms or close your account. Continuing to play means you've accepted the update.

DANA, OVO, GoPay and QRIS. Each has its own provider terms that sit alongside these Terms & Conditions. We handle the 369club side; your e-wallet provider handles theirs.